Refund Policy

1. Overview

At GreenSkai Ltd., we are committed to delivering high-quality consulting and business development services. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. Service-Based Refund Policy

Due to the nature of our consulting services, which involve time, expertise, and customized solutions, refunds are handled on a case-by-case basis. We believe in working with our clients to resolve any concerns before considering refunds.

3. Eligible Refund Scenarios

Refunds may be considered in the following circumstances:

• Service Not Delivered: If we fail to deliver agreed-upon services as outlined in the Service Agreement
• Material Breach: If we materially breach the terms of our Service Agreement
• Early Termination by GreenSkai: If we terminate the engagement without cause
• Duplicate Payment: If you accidentally make duplicate payments

4. Non-Refundable Scenarios

Refunds will not be provided in the following situations:

• Services have been completed as agreed upon in the Service Agreement
• Client terminates the engagement for reasons other than our material breach
• Client fails to implement recommended strategies or provide necessary cooperation
• Client changes business direction or priorities after service commencement
• Results do not meet client expectations when services were delivered as agreed
• More than 60 days have passed since service completion

5. Partial Refunds

In cases where services have been partially delivered, refunds will be calculated based on the work completed versus the total project scope. Time-based services will be refunded based on hours not yet utilized.

6. Refund Request Process

To request a refund, please follow these steps:

1. Contact us in writing at info@GreenSkai.com within 30 days of the issue arising
2. Provide detailed explanation of the reason for the refund request
3. Include relevant documentation (Service Agreement, communications, etc.)
4. Allow us 10 business days to investigate and respond to your request
5. If approved, refunds will be processed within 14 business days

7. Refund Methods

Approved refunds will be processed using the same payment method used for the original transaction. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

8. Dispute Resolution

Before requesting a refund, we encourage clients to discuss any concerns directly with our team. Many issues can be resolved through open communication and adjustments to our service delivery approach.

9. Consultation Fees

Initial consultation fees are generally non-refundable once the consultation has been conducted, as time and expertise have been provided. However, if a consultation is cancelled by us with less than 24 hours notice, a full refund will be provided.

10. Third-Party Services

For any third-party services or tools purchased on behalf of the client, refunds will be subject to the respective third-party's refund policy. We will assist in facilitating such refund requests where possible.

11. Policy Updates

This Refund Policy may be updated from time to time. Changes will be communicated to existing clients and posted on our website. The updated policy will apply to services contracted after the effective date of the changes.

12. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us: